How requests are handled
Each request is sent to the team and reviewed according to its type and urgency.
Support
Support centre
A simple entry point for buyer, creator and moderation requests.
Minimum information
Never send a password, access code, unsolicited private document or bank details in a support form.
Priorities
Payment disputes, user safety, refunds, delivery proofs and content reports come first.
Manual contact form
Describe your request. Do not send a password, access code, unsolicited private document or a full card number.